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Common Sense NHS Definition Cost £600 per word
May 18, 2004 12:00 AM
The NHS has spent £40,000 on a project to define a good patient experience. The project came up with a "definition" which Ministers will now 'use to improve the patient experience' and includes such insights as patients want to be "listened to" and treated with respect.
The £40,000 spent on the definition is equivalent to over £600 a word.
Liberal Democrat Shadow Health Secretary, Paul Burstow MP, said:
"This definition is stating the obvious. Of course patients want all these things. The problem is not that people do not know what patients want. It is that for too long the NHS has been starved of the cash and the staff to be able to deliver what patients want."
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